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Frequent Asked Questions

Listed below are some of the most commonly asked questions pertaining to casesinthebox.com.

1: I've never heard casesinthebox.com, and it is the first time to visit your site, does your site authentic enough ?

CasesInTheBox is an officially registered company both in China and in Hong Kong, When you pay for orders on CasesInTheBox Co, you do not need to share any of your confidential financial details with CasesInTheBox and you're protected by Paypal's effective guarantee. CasesInTheBox has been accredited by the third party credit review, you can browse on the website of Google (http://www.google.com)and Alexa (http://www.alexa.com/) to find us. https://www.casesinthebox.com can submit online help tickets as soon as possible (we aim to respond to all tickets within 24 hours)

2: How many days to delivery the goods to me ?

Since we confirmed your payment, we will ship out the goods in 1-2 business days, and you will recieve the parcel in 7-25 business days By Free shipping.

3: How long do I need to wait for my payment confirmation ?

If you choose paypal, WesternUnion and Money Gram to pay, we will confirm your payment in 24 hours; If you choose bank transfer (Bank Of China or HSBC), it will takes about 3 days to confirm, as long as we recieved the notification, we will confirm your payment as soon as possible.

4: How do I know the shipping cost ?

Register an account on our site, and buy what you need, then, click "checkout" button on the page top, our system will display the accurate discounted shipping cost for you in the third step.

5: What is the "Remove Packing Box" means ?

If you make a bulk purchase or if you only buy it for yourself, not to sell to others, then, we recommend you to reomve the packing box, because this can help you to reduce the shipping cost.

6: What's your warranty terms ?

We provide 1 year warranty for all of our products, for the details, you can check it

here: https://www.casesinthebox.com/index.php?main_page=help_warranty .

7: Why the paypal surcharge charged me twice ?

When you click the "Confirm Order" button, please be patient, it will redirect to paypal site or generate a invoice for you. If you click it more than one time, our system will recharge your payment surcharge.